Terms & conditions

Booking Conditions

Fees & Payment

Payment Terms: All monies to be received prior to your event/course start date or within 14 days of the date of this invoice whichever is the soonest. Late payments will incur an interest charge of 8% above the Bank of England’s base rate in accordance with current government legislation. Other payment terms are available but we may require further information and we may run a credit check against you. We have the right to refuse credit without explanation.

Confirmation

All telephone bookings are provisional. A booking can only be confirmed when the completed booking form/confirmation email and course fee have been received by CS Medical Services UK in cleared funds. Your place on the course will then be confirmed in writing, along with all joining details, pre-course information or event medical assessment. A receipt will be issued with the booking confirmation.

Cancellation

In the event of a course being cancelled or oversubscribed you will receive full reimbursement. In the event of a cancellation by yourself, the invoice fee is non-returnable. If a course has to be cancelled at short notice due to unforeseen circumstances we will make at least two attempts to contact you at the address/telephone/E-mail given on your booking form. We reserve to right to cancel the course at any time.

Responsibilities

First Aid is an active practical subject. Participants are normally expected to be physically fit enough to kneel, twist and bend over simulated casualties, to sit on the floor, to perform simulated CPR, roll, help roll and help lift simulated casualties. Part of your course may well occur out of doors, if this is so, you will be expected to take reasonable measures for your own warmth and also bring waterproof clothing. Please bring any possible medical problems to our attention before booking the course. Please supply us with any specific needs or particular requirements e.g. diet requirements for residential courses. Guests are responsible for maintaining acceptable levels of behavior, unacceptable behavior may lead to offenders being asked to leave. You will be asked to pay for any malicious damage caused by yourself.

You have a duty to inform us if the level of cover required changes. You must inform us if you are unable to provide us with logistical requirements discussed in the event planning stage.

We can and will adapt the level of cover that you request to suit the event in accordance with our own assessment. We will only concern you with the changes of these details in the event you will need to change your planning. Staff skill levels may be changed to suit the event in accordance to our own risk assessment.

The medical planning section in the HSE event safety guide is intended as a guide only, although we do work with this booklet we retain the right to adjust the support we supply and take full responsibility for these actions.

We point out that a modern ambulance crew does not have to use an HPC Registered Paramedic and NHS Ambulances are often crewed with IHCD Technicians & Emergency Care Assistants. 

If you are in any doubt, contact us for advice.

Group booking conditions for groups providing venue (course’s)

Confirmation

All telephone bookings are provisional. A booking can only be confirmed when the completed booking form has been received by CS Medical Services UK. Your course will then be confirmed in writing, along with all pre-course information and an invoice.

Cancellation

To allow the maximum flexibility for you to fill your course we will allow cancellation up to 30 days before the commencement of the course with no penalty. However if you cancel with less than 30-days prior notice, the full agreed course fee would be due. In the event of a course being canceled by ourselves we will endeavor to give as much notice as possible. If a course has to be canceled at short notice due to unforeseen circumstances we will make at least two attempts per week day to contact you at the address/telephone/E-mail given on your booking form. We reserve to right to cancel the course at any time (we have never yet canceled a course).

Responsibilities

The venue is expected to be safe and suitable for the delivery of an intensive training course. Clients are expected to behave in a safe and reasonable manner. If our professional trainers find that this is not so, they have the right to cancel the course at any time. The full course fee will still be due. Clients are responsible for maintaining acceptable levels of behavior, unacceptable behavior may lead to offenders being asked to leave. You will be asked to pay for any malicious damage to our equipment caused by your clients. First Aid is an active practical subject. Participant are normally expected to be physically fit enough to kneel, twist and bend over simulated casualties, to sit on the floor, to perform simulated CPR, roll, help roll and help lift simulated casualties. Part of your course may well occur out of doors, if this is so you will be expected to be responsible for your own warm and waterproof clothing. If the client has provided accommodation as part of the course deal (When our trainers have to travel for more than about 90 minutes to arrive at the training venue) we would expect, suitable, private, quiet accommodation. If the accommodation is found to be unsuitable for a quiet, safe nights sleep before delivering an intensive training course our professional trainers have the right to find alternative accommodation and CS Medical Services UK will invoice for the additional amount.

If you are in any doubt, please contact us for advice.

Certificates

Certificates will be issued to the clients upon CS Medical Services UK Receiving full payment of the agreed course fee.

All photographs contained within this literature are the property of CS Medical Services UK LLP and must not be used without permission. 

Telephone calls may be recorded.