Terms & conditions

Booking Conditions

Fees & Payment

Payment Terms: All monies to be received prior to your event/course start date or within 14 days of the date of this invoice whichever is the soonest. Late payments will incur an interest charge of 8% above the Bank of England’s base rate in accordance with current government legislation. Other payment terms are available but we may require further information and we may run a credit check against you. We have the right to refuse credit without explanation.

Confirmation

All telephone bookings are provisional. A booking can only be confirmed when the completed booking form/confirmation email and course fee have been received by CS Medical Services UK in cleared funds. Your place on the course will then be confirmed in writing, along with all joining details, pre-course information or event medical assessment. A receipt will be issued with the booking confirmation.

Cancellation

In the event of a course being cancelled or oversubscribed you will receive full reimbursement. In the event of a cancellation by yourself, the invoice fee is non-returnable. If a course has to be cancelled at short notice due to unforeseen circumstances we will make at least two attempts to contact you at the address/telephone/E-mail given on your booking form. We reserve to right to cancel the course at any time.

Responsibilities

First Aid is an active practical subject. Participants are normally expected to be physically fit enough to kneel, twist and bend over simulated casualties, to sit on the floor, to perform simulated CPR, roll, help roll and help lift simulated casualties. Part of your course may well occur out of doors, if this is so, you will be expected to take reasonable measures for your own warmth and also bring waterproof clothing. Please bring any possible medical problems to our attention before booking the course. Please supply us with any specific needs or particular requirements e.g. diet requirements for residential courses. Guests are responsible for maintaining acceptable levels of behaviour, unacceptable behaviour may lead to offenders being asked to leave. You will be asked to pay for any malicious damage caused by yourself.

You have a duty to inform us if the level of cover required changes. You must inform us if you are unable to provide us with logistical requirements discussed in the event planning stage.

We can and will adapt the level of cover that you request to suit the event in accordance with our own assessment. We will only concern you with the changes of these details in the event you will need to change your planning. Staff skill levels may be changed to suit the event in accordance to our own risk assessment.

The medical planning section in the HSE event safety guide is intended as a guide only, although we do work with this booklet we retain the right to adjust the support we supply and take full responsibility for these actions.

We point out that a modern ambulance crew does not have to use an HPC Registered Paramedic and NHS Ambulances are often crewed with IHCD Technicians & Emergency Care Assistants. 

If you are in any doubt, contact us for advice.

Group booking conditions for groups providing venue (course’s/events)

Confirmation

All telephone bookings are provisional. A booking can only be confirmed when the completed booking form has been received by CS Medical Services UK. Your course will then be confirmed in writing, along with all pre-course information and an invoice.

Cancellation

To allow the maximum flexibility for you to fill your course or event we will allow cancellation up to 30 days before the commencement of the course/event with no penalty. However if you cancel with less than 30-days prior notice, the full agreed course/event fee would be due. In the event of a course/event being cancelled by ourselves we will endeavour to give as much notice as possible. If a course has to be cancelled at short notice due to unforeseen circumstances we will make at least two attempts per week day to contact you at the address/telephone/E-mail given on your booking form. We reserve to right to cancel the course/event at any time (we have never yet cancelled a course or event).

Responsibilities

The venue is expected to be safe and suitable for the delivery of an intensive training course/provision of your event. Clients are expected to behave in a safe and reasonable manner. If our professional trainers/medics find that this is not so, they have the right to cancel the course/event at any time. The full course/event  fee will still be due. Clients are responsible for maintaining acceptable levels of behaviour, unacceptable behaviour may lead to offenders being asked to leave. You will be asked to pay for any malicious damage to our equipment caused by your clients. First Aid is an active practical subject. Participant are normally expected to be physically fit enough to kneel, twist and bend over simulated casualties, to sit on the floor, to perform simulated CPR, roll, help roll and help lift simulated casualties. Part of your course may well occur out of doors, if this is so you will be expected to be responsible for your own warm and waterproof clothing. If the client has provided accommodation as part of the course deal (When our trainers have to travel for more than about 90 minutes to arrive at the training venue) we would expect, suitable, private, quiet accommodation. If the accommodation is found to be unsuitable for a quiet, safe nights sleep before delivering an intensive training course our professional trainers have the right to find alternative accommodation and CS Medical Services UK will invoice for the additional amount.

If you are in any doubt, please contact us for advice.

Certificates

Certificates will be issued to the clients upon CS Medical Services UK Receiving full payment of the agreed course fee.

All photographs contained within this literature are the property of CS Medical Services UK LLP and must not be used without permission. 

Telephone calls may be recorded.

  

 

A1

Risk Assessment

Due to the nature of our working environments, we use a dynamic risk assessment to assess risks and potential risks to ourselves and others. This ongoing risk assessment is the responsibility of CS Medical Services UK LLP staff and representatives, all of whom receive training in Health & Safety, Fire Safety & Prevention, COSHH, Moving & Handling (people & objects), Conflict Resolution and Personal Safety in Emergency Care.

CS Medical Services UK LLP is responsible for providing this training and ensuring that the skills acquired on courses are integrated into daily working practices.

Any risks identified during the working day are passed to the team leader who will take necessary and appropriate action to ensure that the level of risk is reduced/removed.

 

 

 

Signed	Signed
Mr Craig Mack Director	Miss Toni A. Lewis Director

 

 

 

 

A2

Method Statement

CS Medical Services UK LLP work to strict national protocols that govern emergency medical care. We work with our clients to ensure that an appropriate level of care is provided and kept in accordance with HSE (Health & Safety Executive) recommendations.

Our clinical practice is governed/advised by the following;

   Resuscitation Council UK

   Joint Royal Colleges Ambulance Liaison Committee (JRCALC)

   British Paramedic Association & College of Paramedics

   Health & Safety First Aid Regulations

   Association of First Aiders (AoFA)

 

We make regular contact with these parties either directly or indirectly to share different topics in order to keep at the top of current best practice techniques and recommendations.

 

 

Staffing Levels

Our staff are graded in five areas and this representation is reflective of they’re qualifications and experience. It is worth noting that in the HSE Event Safety Guide it states that an ambulance crew is made of a Paramedic and Technician. This is not strictly true as a crew can be made up of Paramedics, Emergency Care Assistants and Technicians. We will risk assess the event and send a crew suitable for that theatre of work. We will always provide an adequate level of care as we are a patient focused provider. If we feel the level of cover requested by the client is unacceptably low, we will advise them accordingly and only cover events where our standards are able to be maintained.

Grade	Professional Tiles	Skill Levels
1	Medical Doctor	Medical Doctor
2	Advanced Medical Staff	Advanced Technician (IHCD) Emergency Care Practitioner (ECP) Medic Specialist Paramedic Registered Nurse
3	Ambulance Staff	IHCD Technician/EMT
4	Emergency Health Care Assistant (EHCA)	Grade 5 qualification and/or EHCA Training
5	First Aider	HSE FAW or IHCD FPOS (I)
6	Trainer/Assessor	Teaching & Assessing Qualifications